The information we learn from visitors to our Website ("customers", "users", or "you") helps us personalize and continually improve our services to you. Here is a non-exclusive list of the types of information we gather about our customers:
We receive and store any information you enter on our Website, such as names, e-mail addresses and other personal information, including information provided on an employment application you submit or information you provide when you contact the Company for customer support. You can choose not to disclose certain information; however, it could limit the services you can take advantage of on our Website. We use the information that you provide for such purposes as responding to your requests, customizing future features for you, and communicating with you. You are responsible for ensuring the accuracy of the information that you enter on our Website, and inaccurate information will affect the information you receive when using our Website and our ability to contact you.
We may collect information about the devices you use to access the Website, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, and network information.
When you interact with our Website, we collect server logs which may include information like device IP address, access dates and times, features or pages viewed, crashes and other system activity, and type of browser.
To help us make e-mails more useful and interesting, we may receive a confirmation when you open an e-mail from the Company. We also may compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. We may use your e-mail address to send you updates, offers for our products and services, and news regarding our products and services.
We may also collect information about you from other sources, including publicly available sources and marketing service providers. We may combine the information collected from these sources with other information in our possession.
We collect and use customer information to provide, maintain and improve our products and to provide customer support. We also use the information we collect for research and development, to provide promotions, and in connection with legal proceedings.
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We use and share customer information only as described below:
We use information we collect to provide, personalize, maintain and improve our Website and our products and services. This includes using the information to perform internal operations, including troubleshooting software bugs and operational problems, conducting data analysis, testing, and research, and monitoring and analyzing Website usage and activity trends.
We use the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to: direct your questions to the appropriate customer support person, investigate and address your concerns, and monitor and improve our customer support responses.
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance our Website and to develop new features and products.
We may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. We may also use the information to promote and process contests and sweepstakes, and serve you relevant ads and content about our services and those of our business partners.
When you submit a product review to us or you communicate with us through public forums such as social media, your communications may be viewable by the public.
We may share information with our dealers, subsidiaries and affiliates to help us provide our products and services or conduct data processing on our behalf.
We may provide information to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. For example, we may provide information to such parties to conduct surveys on our behalf, to analyze data, to provide marketing assistance, to process credit card payments (if any), and to provide customer service.
In the event that the Company is acquired by or merged with a third party entity, we reserve the right to transfer or assign to that entity the information we have collected from you as part of such merger, acquisition, sale, or other change of control.
We may release personal information whenever we have a good-faith belief that disclosing it is helpful and appropriate to: (1) comply with any applicable law, regulation, legal process, or governmental request; (2) enforce any other terms and conditions of use of the Website or any other agreement between us, including investigations of potential violations; (3) detect, prevent, and address fraud, credit risk reduction, or security or technical issues; (4) protect against harm to the rights, property, or safety of our Website, other users of the Website, yourself, or the public; (5) investigate reports of users providing false or misleading information; (6) prevent or investigate reports of credit card fraud or unauthorized use; or (7) protect against misuse or unauthorized use of the Website.
We may share your information other than as described in this policy if we notify you and you consent to the sharing.
The security of your personal information is important to us. When you enter sensitive information, such as a credit card number, on the Website, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us from unauthorized access or disclosure, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions.
If your personal information changes, you may request that we correct, update or remove personal information that you provided to us by contacting our customer service department at firstname.lastname@example.org. We will use reasonable commercial efforts to make the changes you request, but it is not always possible to modify database information. To the extent that personally-identifiable information and email addresses were provided to third parties, we will not be able to make changes to it. Information is also never completely removed from our database due to technical constraints and the fact that we back-up our systems.
The Company does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register on our Website. If you are under the age of 13, please do not attempt to register on the Website or send any information about yourself to us, including your name, address, telephone number, or e-mail address. No one under age 13 may provide any personal information to or on the Website. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. We encourage parents to monitor their children's internet usage and/or to use web filtering technology to supervise their children's access to the internet.
"Do Not Track" is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. For information about Do Not Track, visit www.allaboutdnt.org. At this time, the Website does not respond to Do Not Track browser settings or signals. In addition, the Website may use other technology that is standard to the Internet, such as pixel tags, web beacons, and other similar technologies to track visitors to the Website. Those tools may be used by us and by third parties to collect information about you and your Internet activity, even if you have turned on the Do Not Track signal.
Under California Civil Code Section 1789.3, California users of electronic commercial services receive the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1020 N Street, #501, Sacramento, California 95814, or by telephone at 1-916-445-1254.